Privacy Policy

Last updated: September 23, 2026

This policy explains how SaltTrail, a brand operated by Cendrex LLC (“SaltTrail,” “we,” “us”), handles personal information when you visit salttrail.store or buy from us. If you have questions, email [email protected].

Information we collect

We collect information you give us and information generated when you use the site.

You give us

• Order details: name, shipping address, email address, phone number (if you provide one), and what you ordered
• Payment details: handled by our payment processor. We receive a transaction confirmation and the last four digits of the card — we never see or store your full card number
• Communications: the content of emails you send us, including support requests and return requests

Generated automatically

• Device and usage data: IP address, browser type, pages viewed, referring URLs, and timestamps
• Cookies and similar technologies: used to keep your cart working, remember preferences, and measure which pages are useful

How we use your information

• Process, fulfill, and ship your order, and send order and shipping confirmations
• Handle returns, refunds, and warranty claims
• Answer your questions and provide customer support
• Detect and prevent fraud, abuse, and chargebacks
• Improve the site, our product selection, and our content
• Send marketing emails — only if you opt in, and you can unsubscribe from any email
• Meet legal, tax, and accounting obligations

Who we share it with

We do not sell your personal information. We share it only with service providers who need it to do a specific job for us:

• Payment processors — to charge your card and handle refunds
• Shipping carriers and fulfillment partners — to deliver your order and provide tracking
• E-commerce, email, and analytics providers — to run the store, send order emails, and measure traffic
• Professional advisors — accountants and legal advisors, where necessary
• Authorities — where we are legally required to disclose, or where disclosure is necessary to protect our rights or the safety of others

Cookies

We use essential cookies (cart, checkout, security) and analytics cookies. You can block or delete cookies in your browser settings; essential cookies are required for checkout to work.

Data retention

We keep order records for as long as needed to fulfill the order and to satisfy tax, accounting, and legal requirements. Support emails are kept for a reasonable period so we can reference past issues. You can ask us to delete information we are not legally required to keep.

Security

The site is served over HTTPS. Payment data is transmitted directly to our payment processor and is not stored on our servers. No system is perfectly secure, but we limit the data we hold and who can reach it.

Your privacy rights

Depending on where you live, you may have the right to:

• Know what personal information we hold about you and how we use it
• Request a copy of that information
• Request correction of inaccurate information
• Request deletion of your information, subject to legal retention requirements
• Opt out of marketing emails at any time
• Not be discriminated against for exercising these rights

To make a request, email [email protected] with the subject line “Privacy Request.” We may ask you to verify your identity before we act. We respond within the timeframe required by applicable law.

Children

This store is not directed to children under 13, and we do not knowingly collect their personal information. If you believe a child has provided us information, contact us and we will delete it. Note that some of our products have sharp edges and are not children’s products.

International visitors

We sell to customers in the United States, and our service providers may process data in the United States. By using the site, you understand that your information will be handled in the United States.

Changes to this policy

If we make material changes, we’ll update the date at the top of this page. Continued use of the site after a change means you accept the updated policy.

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