Returns & Refunds
Thirty days, no interrogation. If it isn’t right, send it back.
Last updated: September 26, 2026
Pre-order cancellation
Kits are currently sold as a pre-order and ship by November 14, 2026. You may cancel a pre-order at any time before it ships for a full refund, for any reason — just email us your order number. If we change the ship date or a component specification, we email you first and you may cancel for a full refund.
Return window
You have 30 calendar days from the delivery date to request a return. Requests made after 30 days may still be reviewed, but are not guaranteed.
Condition required
Items must be unused and in their original packaging, with all included parts — the storage tin, all weights, skirts, hooks and stoppers, and the label card.
For hygiene and safety reasons we cannot accept:
- Kits where the tin seal is broken and components have been removed from their bag
- Hooks or skirts that show signs of use, corrosion, or field damage
- Items returned more than 30 days after delivery without prior approval
How to start a return
- Email [email protected] with your order number and the reason for the return
- We’ll reply within one business day with return instructions and the correct return address
- Ship the item back with the packaging, and send us the tracking number so we can watch for it
- We inspect the item on arrival, then process your refund
Refund timing and method
Once your return is received and inspected, we issue the refund to your original payment method. Please allow 5–10 business days for the refund to appear, depending on your bank or card issuer.
Refunds cover the item price. Original shipping charges are refunded when the return is due to our error (wrong item, damaged item, or a defect that appeared on arrival).
Return shipping cost
If the return is due to our error — wrong item sent, item arrived damaged, or a manufacturing defect — we cover return shipping. For change-of-mind returns, the customer covers return shipping.
Damaged, defective, or incorrect items
Contact us within 7 days of delivery with your order number and a photo of the issue. We’ll ship a replacement or refund you in full — your choice. Do not use a damaged item; some of our products have sharp edges and moving parts.
Missing items
If a kit arrives with a part missing, tell us within 7 days of delivery. We ship the missing part at no cost.
Exchanges
We don’t run a separate exchange process. Return the item for a refund, then place a new order — it’s faster and it keeps your tracking clean.
Cancellations
Orders can be cancelled free of charge any time before they ship. Once a tracking number is issued, the return process applies.
Chargebacks
If something is wrong, email us first. We resolve issues directly and quickly, and we’d rather fix it than argue about it. Filing a chargeback without contacting us usually takes longer for you than simply asking.